Urban Surfaces SoHo Square Crosby Street

Returns:

• You have 30 days to return an item from the date you received.
• To be eligible for a return, manufacturer or Distributor only accept unopened boxes for returns.
• Your item must be in the original packaging.
• Returns must be secured to a pallet prior to pick-up.
• 10 Boxes minimum for approved returns.  

Refunds:

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges:

• If you need to exchange an item for a different one, please contact us to discuss the exchange process.
• We will provide you with instructions on how to return the original item and receive the new item.

Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

• If you have any questions on how to return your item to us, contact us at ‭(833) 378-4559‬.